Thank you for shopping with Cardamomkada. We strive to provide the best service possible, and we understand that sometimes you may need to cancel an order or request a refund. Please find below our Cancellation and Refund Policy to assist you with such requests.

Cancellation Policy

  1. Order Cancellation Timeframe:

    • You may cancel your order within 48 hours of placing it. After this period, we will begin processing and shipping your order, and cancellation will not be possible.

  2. How to Cancel:

    • To cancel your order, please send an email to cancellation@cardamomkada.com with your order number and the reason for cancellation. Our customer service team will respond to your request within 24 hours.

Refund Policy

  1. Eligibility for Refunds:

    • Products must be returned unused, in their original packaging, and in the same condition that you received them.
    • Perishable goods such as food items are exempt from being returned and refunded unless they are damaged or defective.

  2. Refund Process:

    • To request a refund, please contact us at cancellation@cardamomkada.com with your order number and details of the product you wish to return.
    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  3. Non-Refundable Items:

    • Several types of goods are exempt from being returned and refunded. These include:
      • Gift cards
      • Downloadable software products
      • Some health and personal care items

  4. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again.
    • Then contact your credit card company; it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund, please contact us at cancellation@cardamomkada.com.

  5. Shipping Returns:

    • To return your product, you should mail your product to: [Insert return address here]
    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Information

For any questions related to cancellations and refunds, please contact us at:

We appreciate your business and are committed to ensuring your satisfaction.

Best regards,

The Cardamomkada Team

farmer cardamomkada